Zongbet Privacy Policy – How We Protect Your Data in Pakistan

Zongbet operates the online gaming and sports betting platform available at zongbet.ws. We are the data controller for all personal information collected through our website and services. When this Privacy Policy refers to "Zongbet", "we", "us", or "our", it means the entity operating zongbet.ws and all associated services including the casino, sports betting, crash games, poker, and jackpot slots sections.

This Privacy Policy applies to every person who visits zongbet.ws, creates an account, places a bet, plays a game, or contacts Zongbet support — regardless of the device or connection used. It covers all personal data processing activities conducted by Zongbet in connection with these interactions.

If you have questions about this Privacy Policy or want to exercise any of your data rights, the contact details are in Section 14 at the bottom of this page.

Zongbet collects personal data in three ways: data you give us directly, data generated by your use of the platform, and data from third parties involved in payment or identity verification. Here is a breakdown of each category.

2.1 Data You Give Us Directly

When you register, deposit, withdraw, contact support, or participate in a promotion, you provide some or all of the following:

Payment card numbers and full banking credentials are never stored on Zongbet's servers. These are processed directly by our payment partners through encrypted tokenisation.

2.2 Data Generated by Platform Use

When you use Zongbet — browsing, betting, playing, or logging in — the platform automatically records certain technical and behavioural data:

• IP address and approximate geographic location derived from it
• Device type, operating system version, and browser details
• Session timestamps, login and logout times, and session duration
• Pages visited, games played, and betting markets accessed
• Bet amounts, game stakes, and transaction histories
• Deposit and withdrawal amounts, methods, and timestamps
• Promotional offers clicked, claimed, and wagered
• In-app support chat transcripts

2.3 Data from Third Parties

Zongbet works with identity verification providers, payment processors, and fraud detection services. These partners may share data with us as part of their services:

• Verification results and risk scores from identity check providers
• Transaction confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, and card processors
• Fraud signals from financial crime monitoring tools

Every category of data Zongbet collects has a defined purpose. We do not collect data and then figure out what to do with it later. The purposes are:

Zongbet processes your personal data on one of the following legal grounds depending on the purpose involved:

• Contractual necessity: Most account operation, payment processing, and support data is processed because it is necessary to fulfil our contract with you — i.e., to operate your Zongbet account and provide the services you signed up for.
• Legal obligation: Identity verification, AML record-keeping, and fraud reporting are required by law. We process this data because we are legally obligated to do so, regardless of your consent.
• Legitimate interest: Platform analytics, security monitoring, and fraud detection are carried out on the basis of Zongbet's legitimate interest in running a safe, functional, and commercially viable platform — balanced against your privacy rights.
• Consent: Where we send you marketing communications by email or push notification, we do so only where you have explicitly opted in. You can withdraw this consent at any time through your account settings or by contacting support.

Zongbet does not sell, rent, or trade your personal data. We share it only in the following circumstances, and only to the minimum extent necessary for the stated purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks receive transaction data necessary to complete your deposits and withdrawals. These providers have their own privacy policies governing their handling of this data.
• Identity verification providers: If Zongbet requests identity documents from you, a specialist verification partner processes the document and returns a pass/fail result. They do not retain your documents beyond the verification period.
• Game providers: When you play a game powered by Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO, or other studios, anonymised session data is shared with the provider for game delivery and RNG auditing purposes. No identifiable personal data is shared.
• Analytics services: Aggregated, anonymised usage data may be shared with analytics tools to help us understand platform performance. No individual player data is shared in identifiable form.
• Legal and regulatory authorities: Zongbet will disclose personal data to law enforcement, regulators, or courts when required to do so by a valid legal request. We do not share proactively and we will notify you of any such request where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of Zongbet's business, player data may be transferred as part of that transaction. Players will be notified in advance and given the opportunity to close their accounts before the transfer completes.

Some of Zongbet's service providers — particularly game studios and technical infrastructure providers — are based outside Pakistan. When your data is transferred to servers or providers in other countries, Zongbet ensures appropriate safeguards are in place. These include contractual data protection clauses that require the receiving party to handle your data to at least the same standard as described in this Privacy Policy.

The primary locations where Zongbet's data may be processed include Malta, United Kingdom, and select EU member states where our technology and gaming studio partners are headquartered. All are subject to equivalent or higher data protection standards.

Zongbet does not keep your data indefinitely. Retention periods are based on operational need and legal requirements:

• Active account data: Retained for the full duration your account is open plus five years after closure, to meet AML record-keeping requirements.
• Transaction records: Financial transaction records — deposits, withdrawals, bet histories — are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the account lifecycle plus five years. Stored in encrypted, access-controlled systems.
• Support communications: Chat logs and email correspondence are retained for two years from the date of the last interaction, unless the matter is the subject of an ongoing dispute or legal process.
• Cookie and analytics data: Anonymised analytics data may be retained in aggregated form for up to three years. Cookie-derived data is deleted in line with the cookie retention periods set out in Section 9.
• Marketing data: If you opted in to marketing communications, this consent record is retained until you withdraw it. Any marketing preferences you set are maintained until you update them.

When data reaches the end of its retention period, Zongbet securely deletes or anonymises it so that it can no longer be attributed to any individual.

Zongbet takes data security seriously. The following measures are in place to protect the personal data we hold:

Zongbet uses cookies and similar technologies on zongbet.ws. A cookie is a small text file stored in your browser when you visit a website. Here is what Zongbet uses and why:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling essential cookies will affect the functionality of Zongbet. Blocking analytics and functional cookies has no effect on gameplay or account access.

As a Zongbet player, you have the following rights in relation to your personal data. These rights are real and we will respond to requests promptly — typically within 10 business days, and no later than 30 days.

To exercise any of these rights, contact Zongbet support via live chat or email (details in Section 14). There is no charge for making a data rights request. If a request is clearly unfounded or excessive, Zongbet may charge a reasonable administrative fee or decline it — but we will always explain why.

Zongbet does not knowingly collect or process personal data from anyone under the age of 18. The platform is strictly for adults. If Zongbet discovers that a player has provided false information about their age during registration, the account will be immediately suspended, all balances forfeited, and the data deleted — subject to any mandatory legal retention requirements.

If you are a parent or guardian and believe a minor may have registered an account on Zongbet without your knowledge, please contact us immediately at support@zongbet.ws. We will investigate and act within 24 hours of a confirmed report.

Zongbet sends marketing communications — promotional offers, bonus announcements, game launch notifications — only to players who have explicitly opted in to receiving them. You are not automatically subscribed when you register an account.

If you have opted in and want to stop receiving marketing from Zongbet, you have three ways to opt out:

• Click the "unsubscribe" link in any marketing email Zongbet sends you — the link is included in the footer of every marketing email.
• Update your communication preferences directly in your Zongbet account settings under Notifications.
• Contact support via live chat or email and request removal from all marketing lists.

Opting out of marketing does not affect transactional communications — Zongbet will still send you account-related notifications such as deposit confirmations, withdrawal updates, and important security alerts.

Zongbet reviews this Privacy Policy periodically. Changes may occur because our services evolve, regulations change, or our technical infrastructure is updated. When we make changes that materially affect how your data is handled, we will:

• Update the "Last Updated" date at the top of this page.
• Send a summary of the changes to your registered email address at least 7 days before the updated policy takes effect.
• Display a notification banner in your Zongbet account on your next login.

Minor updates — such as clarifications, formatting changes, or corrections that do not affect the substance of how data is processed — may be made without advance notice, though the "Last Updated" date will always reflect the most recent change.

Continued use of Zongbet after the effective date of any revised Privacy Policy constitutes acceptance of the updated terms. If you do not agree with a change, you can close your account and request deletion of your data as described in Section 10.

For any question about this Privacy Policy, to exercise a data right, or to report a concern about how Zongbet handles your personal information, use one of the following contact methods: