Zongbet Terms and Conditions – Rules for Pakistan Players

The following terms carry specific meanings wherever they appear in this document. Reading these first will make the rest of the Terms and Conditions much easier to follow.

To open a Zongbet account and use the Services, you must meet all of the following conditions. These are not flexible — Zongbet enforces them consistently.

• You must be at least 18 years of age at the time of registration and at all times while your account remains active.
• You must be a natural person — corporate or organisational accounts are not permitted.
• You must provide accurate, complete, and truthful personal information when registering. This includes your full legal name, date of birth, valid contact number, and a working email address.
• You must not be a resident of any jurisdiction where accessing online gaming and betting services is specifically prohibited by local law applicable to your situation.
• You must not be a current employee, contractor, or direct family member of a current employee or contractor of Zongbet or any of its technology and game providers.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your situation.

Your Zongbet account is personal to you. The following rules apply to how accounts are operated and maintained.

3.1 One Account Policy

Each person is permitted exactly one Zongbet account. Operating multiple accounts — whether under the same name, different names, shared devices, or shared payment methods — is strictly prohibited. When Zongbet detects duplicate accounts, all accounts linked to the same individual will be suspended and any balances held therein may be forfeited at Zongbet's discretion.

3.2 Account Security

You are solely responsible for keeping your account login credentials secure. Do not share your password with anyone, including family members. Zongbet will never ask you for your password via chat, email, or phone. If you believe your account has been accessed without your permission, contact support immediately via live chat. Enable two-factor authentication in your account settings — this is strongly recommended.

3.3 Account Information Accuracy

You must keep your account information current and accurate. If your mobile number, email address, or payment method changes, update your account details promptly. Zongbet cannot be held responsible for failed communications or withdrawal delays that result from outdated account information.

3.4 Inactive Accounts

An account that has had no login activity for 12 consecutive months is considered inactive. Zongbet will notify the registered email address before applying any inactivity policy. Zongbet reserves the right to charge a monthly administrative fee of Rs 200 on inactive accounts after the notification period. This fee will be deducted from the remaining balance until the balance reaches zero.

All financial transactions on Zongbet are processed in PKR. The following conditions apply to deposits made to your Zongbet account.

• Accepted deposit methods include: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards issued by Pakistani banks.
• The minimum deposit amount is Rs 200. There is no maximum single deposit limit — however, your chosen payment provider's own limits apply.
• All deposits must originate from payment accounts or cards registered in your own name. Third-party deposits are strictly prohibited.
• Deposits are credited to your Zongbet balance within minutes of successful payment confirmation. Zongbet does not charge deposit fees on any method.
• If a deposit is not reflected in your account within 30 minutes of completion, contact support with your transaction reference number. Do not submit a second deposit without first confirming the status of the first.
• Zongbet reserves the right to conduct verification checks on large or unusual deposit patterns in accordance with its AML policy.

Withdrawals are processed to the same payment method used for your most recent deposit, wherever technically possible. The following conditions govern all withdrawals from Zongbet.

• The minimum withdrawal amount is Rs 500. There is no cap on the number of withdrawals per month.
• Withdrawals are processed to verified accounts only. Accounts that have not completed identity verification may have withdrawals held pending document submission.
• Standard withdrawals to Easypaisa or JazzCash are processed within the same business day. Withdrawals to bank accounts via IBFT may take one to two business days depending on your bank.
• Premium Elite VIP accounts receive priority withdrawal processing, typically completed within one hour.
• Zongbet does not charge withdrawal fees. Any charges from your payment provider or bank are outside Zongbet's control and are your responsibility.
• Only funds that constitute your Real Money Balance — i.e., have met any applicable wagering requirements — are withdrawable. Bonus Funds cannot be withdrawn directly.
• Zongbet may request supporting documentation for withdrawals above Rs 100,000 as part of standard AML compliance procedures. This is not a reflection on your account standing — it is applied consistently.

Zongbet offers a range of bonuses and promotions including welcome bonuses, reload bonuses, free spins, cashback, and VIP rewards. The following general terms apply to all promotions. Each individual promotion also publishes its own specific terms which take precedence over these general rules where they differ.

6.1 General Bonus Conditions

• Bonuses are available to registered Players only. Each Player may claim each promotional offer once unless the promotion specifically states otherwise.
• Bonuses and the winnings generated from them are subject to wagering requirements before they can be withdrawn. The standard Zongbet wagering requirement is 30x the bonus amount. Individual promotions may specify different multiples — always check the promotion page before opting in.
• Wagering requirements must be met within the time period specified in each promotion. Unexpired bonus funds and unmet wagering balances are forfeited at the end of the bonus period.
• When you hold both a Real Money Balance and a Bonus Balance, bets are drawn from your Real Money Balance first by default, unless the game rules specify otherwise.
• Zongbet reserves the right to modify, suspend, or withdraw any promotion at any time, with or without prior notice. However, promotions already claimed and in-progress will be honoured under the terms active at the time of claiming.

6.2 Welcome Bonus

Zongbet's welcome bonus is available to new Players on their first deposit only. The bonus matches your deposit up to the advertised maximum. The bonus and qualifying deposit are subject to wagering requirements before any withdrawal can be made. Free spins issued as part of a welcome package are credited to specified games and any winnings from them are treated as Bonus Funds subject to the same wagering rules.

The following rules apply to all forms of betting and gaming activity on Zongbet — sports betting, casino games, crash games, poker, slots, and live dealer tables.

• Bets are final once confirmed. A bet cannot be amended, cancelled, or reversed after it has been accepted by the Zongbet system, except in specific circumstances described in the Sports Betting section below.
• Zongbet reserves the right to void bets placed on any market affected by obvious pricing errors, system malfunctions, or data feed failures. In such cases, the full stake is returned to the Player.
• Minimum and maximum bet limits vary by game and market. Current limits are displayed within the relevant game or betting interface before you place your bet.
• Bets may only be placed using your available Real Money Balance or applicable Bonus Funds. Bets that exceed your available balance will not be accepted.
• Any winnings resulting from an error on Zongbet's part — including software bugs, incorrect odds, or miscalculated payouts — do not constitute a valid win. Zongbet will reverse such winnings and restore the stake amount.

Zongbet's sports betting section covers cricket, football, kabaddi, and other markets. Cricket is covered in particular depth — PSL, Pakistan internationals, ICC events, and bilateral series. The following rules are specific to sports markets.

• Odds are displayed in decimal format. The amount returned on a winning bet equals your stake multiplied by the displayed odds, including the return of your original stake.
• In-play (live) betting odds update in real time based on the match situation. Bets placed during live play are accepted at the odds displayed at the moment of confirmation, not at the odds displayed when you first opened the market.
• If a sporting event is postponed and not played within 48 hours of the originally scheduled start time, all bets on that event will be voided and stakes returned.
• For cricket specifically: if a match is reduced in overs due to weather or ground conditions, bets on match winner markets remain valid provided a result is reached under Duckworth-Lewis-Stern or equivalent. Bets on specific over-based markets (e.g., runs in the 20th over) are voided if that over is not completed.
• Accumulator (multi) bets require all selections to win for the bet to return a profit. If one or more legs are void, the accumulator is recalculated excluding the void leg(s).
• Zongbet reserves the right to limit the maximum stake on any individual market or from any individual account at its sole discretion, without being required to provide a reason.

All casino games on Zongbet — including slot machines, live dealer tables, crash games, poker, and Andar Bahar — are operated using software provided by licensed third-party studios. The following applies to casino play.

• All RNG (Random Number Generator) game outcomes are determined by certified random processes. Outcomes cannot be predicted, influenced, or manipulated by any party including Zongbet itself.
• Live dealer game results are determined in real time by the dealer and physical equipment in the studio. Zongbet is not responsible for internet connection interruptions during live play — however, any bets confirmed before a disconnection are valid and results stand.
• If a casino game malfunctions or freezes mid-play, the round is considered void and the stake is returned. Zongbet will not pay out winnings from an incomplete round.
• Progressive jackpot amounts displayed on Zongbet are estimates updated at regular intervals. The exact jackpot amount at the time of a winning spin is the amount credited to the winner — minor variance from the displayed figure is possible due to update latency.
• Each game's RTP (Return to Player) percentage is published within the game's information panel. These figures represent the theoretical long-run average and do not guarantee individual session outcomes.

Zongbet operates on the principle of fair play for every user. The following acts are strictly prohibited and will result in immediate account suspension and forfeiture of balances.

• Using automated software, bots, scripts, or AI tools to interact with Zongbet's betting or gaming systems in any way not expressly permitted.
• Exploiting software errors, glitches, or pricing mistakes — including continuing to bet on a market that has been incorrectly priced when the error is reasonably apparent.
• Coordinating with other Players to manipulate game outcomes or guarantee bonus profit through coordinated betting strategies (known as "bonus abuse" or "matched betting on promotional terms").
• Using multiple accounts to claim a single promotional offer more than once.
• Attempting to launder funds through the Zongbet platform. All suspicious financial activity will be reported to the relevant authorities.
• Sharing account access with third parties for the purpose of placing bets on your behalf, except where a Zongbet-approved power-of-attorney arrangement is in place for accessibility purposes.
• Providing false identity information, using another person's payment method, or misrepresenting your age or identity in any way.

Zongbet takes responsible gaming seriously — not as a compliance checkbox but as a genuine operational priority. Gaming should be entertainment. When it stops being that, tools are available to help.

Every Zongbet account has access to the following tools through account settings, without needing to contact customer support:

• Deposit Limits: Set daily, weekly, or monthly PKR limits on how much you can deposit. Reductions to limits take effect immediately. Increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum session duration. Zongbet will notify you when your time limit is approaching and log you out when it is reached.
• Loss Limits: Cap the amount you can lose within a defined period. These operate independently from deposit limits.
• Reality Checks: Enable periodic pop-up notifications showing how long you have been playing and your net position in the session.
• Cool-Off Period: Take a break from your account for a period of 1 day to 6 weeks. The account is locked for the selected duration with no exceptions for reversals during the period.
• Self-Exclusion: Permanently exclude yourself from Zongbet. Self-exclusion is irrevocable for a minimum of 6 months. After 6 months, reinstatement requires a formal request and cooling-off period.

Zongbet collects and processes personal data as described in its Privacy Policy. By agreeing to these Terms, you also confirm your acceptance of Zongbet's Privacy Policy. Key points:

• Zongbet collects personal data necessary for account operation, identity verification, payment processing, and regulatory compliance.
• Your data is never sold to third parties for marketing purposes.
• Zongbet may share data with game providers, payment processors, and regulatory or law enforcement authorities where required by law or necessary to operate the platform.
• All data is stored with 256-bit encryption and access is restricted to authorised Zongbet personnel only.

Full details of how Zongbet handles your data, your rights, and how to make data requests are in the Privacy Policy.

Zongbet reviews these Terms and Conditions periodically and may update them to reflect changes in our services, payment methods, legal requirements, or operating practices. When material changes are made, Zongbet will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarising the key changes, at least 7 days before the updated Terms take effect.
• Display a banner notification when you next log in to your Zongbet account.

Continued use of Zongbet services after the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the changes, you may close your account and withdraw your balance before the effective date.

Zongbet may suspend or permanently close any account, and withhold or forfeit any balance, in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Provision of false or misleading identity information.
• Detection of fraudulent, dishonest, or criminal activity connected to the account.
• Detection of duplicate accounts linked to the same individual.
• Failure to complete identity verification within a reasonable timeframe when requested.
• An account belonging to a person under 18 years of age.

Players who wish to close their own account voluntarily may do so at any time by contacting support. Any remaining Real Money Balance will be withdrawn to the registered payment method following standard withdrawal procedures and verification checks.

Zongbet provides its Services on an "as available" basis. While we make every effort to maintain continuous, accurate, and reliable service, the following limitations apply:

• Zongbet is not liable for any losses arising from interruptions to the platform due to maintenance, technical failure, or events outside our control, including internet outages or third-party provider issues.
• Zongbet is not responsible for losses you sustain as a result of decisions you make based on information displayed on the platform, including odds, jackpot sizes, or game RTP figures.
• The maximum liability of Zongbet to any single Player in connection with any single event or series of related events is limited to the total amount deposited by that Player in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms excludes liability for fraud, wilful misconduct, or any matter that cannot legally be excluded under applicable law.

If you have a question about these Terms, a dispute about a bet or transaction, or a complaint about any aspect of your Zongbet experience, we want to hear from you. Here is how to reach us:

Zongbet aims to resolve all complaints within 5 business days. If a complaint is not resolved to your satisfaction within 14 days, you may request escalation to our senior compliance team.